Rich German14:25 03 May 22
Back in 2019, we shifted Insurance from a long-term Insurance Co to another as we added a new driver to our existing policy which jacked our rates. We worked with Alex, he did a great job getting us situated. At that point we thought we were good, however over time, there was a series of random increases to our policy with increases of up to $1700 for the 6 months we’ve been with. I contacted a Sarah and she looked into the increase and I was told the increase was due to my 16 year old being set as a licensed driver,, when she was still under permit. Sarah recommended I contact the insurance company to have my daughters status updated. So I called and the rep checked our policy and made note of my wife and I both having an accident on the same day, which was wrong, so after some discussion and disclosure, our policy was updated, we received a credit but our rates didn’t change. So, we called in to Alex, Lachers rep who set us up and after some digging, Alex found a load of discrepancies with our records as were set by the new insurance company, and after some serious diligence, Alexgot a better rate through this insurance company, fixed “their” problems ( yep problems with an emphasis on multiple) and got us the proper credits and a rate saving ya $170+ a month under our original quote! Solid Effort Alex,Thanks!!
This go around (4/3/22) Katelyn took charge and helped us Re-up our coverage due to another drivers irresponsibility causing us to purchase another vehicle. Katelyn situated our “new” vehicle and we are now Whole!